What is AI guest messaging for short-term rentals?

AI guest messaging for short-term rentals is a software layer that automatically reads and responds to guest messages on behalf of property operators. Instead of manually answering check-in questions, WiFi code requests, or late check-out enquiries, the AI responds instantly in the guest's language — typically handling 90%+ of messages without human involvement.

How does VALIRIS handle messages in different languages?

VALIRIS detects the language a guest writes in and responds in that same language automatically. No configuration is required. The AI handles English, French, Spanish, German, Italian, and any other language — useful for operators managing properties in international tourist destinations.

What is an AI approval workflow for guest messaging?

An approval workflow lets operators review AI-generated responses before they are sent to guests. VALIRIS offers three modes: Automatic (AI sends without review), Review Sensitive (AI flags complex or sensitive replies for approval), and Review All (every response waits for human sign-off). This ensures operators stay in control without reading every conversation.

How do STR extras and add-ons work with AI?

VALIRIS proactively offers paid extras (late check-out, early check-in, travel cots, etc.) at the right moment in a conversation. When a guest asks about check-out times, the AI surfaces the late check-out option, handles the booking confirmation, and sends the payment link — without the operator doing anything. In February 2026, five properties using VALIRIS Extras generated £1,400 in net revenue from AI-sent payment links.

AI Guest Messaging Software for STR Operators

AI Conversations

Replies that read like a person wrote them

VALIRIS reads every guest message and responds in natural language. No templates. It picks up context, asks follow-up questions when something's unclear, and sounds like you rather than a chatbot.

Check-in questions, WiFi codes, local tips, and anything else guests send
Responds in any language the guest writes in — automatic, no setup needed
Custom AI persona name (e.g. "Viktor") and personality
Discreet mode (acts as your team) or Transparent mode (identifies as AI)
Per-conversation manual override: step in anytime
Airbnb, Booking.com, and more — via Lodgify (more PMS integrations coming)

Conversations dashboard

Approval Workflows

Full control, without the micromanagement

Choose from three approval modes: fully automatic, flagging sensitive replies only, or reviewing everything before it goes out.

Automatic: AI sends without review (fastest)
Review Sensitive: AI flags complex or sensitive replies for your approval
Review All: every AI response waits for your sign-off
Approval Queue inbox: approve or reject in one click
Full history of approved and rejected responses
Per-property overrides on approval mode

Approval Queue

Extras & Add-ons

Turn guest requests into revenue, automatically

Late check-out, travel cot, early arrival, sauna access, birthday packages. Define your extras once, and the AI surfaces them at the right moment. Guest asks about check-out times? VALIRIS offers late check-out before they even think to ask. It handles the offer, confirmation, and post-booking instructions. You're not involved.

Real data: Extras users generated £200+ per property per month in additional revenue
Unlimited paid or free add-ons per property
AI handles request, pricing, confirmation, and post-booking instructions
Optional payment link (Stripe / PayPal)
"Requires approval" flag routes to your Approval Queue
Custom confirmation phrase templates
Enable/disable per-property with one toggle

Extras are available on Pro and Agency plans. See pricing →

Extras Management

Knowledge Base

Your AI knows your properties as well as you do

Upload your check-in guides, house rules, restaurant recommendations, oven instructions, anything guests might ask about. VALIRIS reads everything and answers with property-specific accuracy.

General docs (apply to all properties) + property-specific folders
Document categories: Check-in, Check-out, House Rules, Activities, and more
VALIRIS embeds each document and makes it searchable
Best practices built into the UI: clear titles, FAQs, structured content
Update anytime: changes reflect in AI responses immediately
Create or update Knowledge Base documents directly from any escalated conversation. The AI handles it automatically next time.

Knowledge Base

Analytics

See exactly what your AI is worth

VALIRIS tracks what it's actually saving you. See which questions keep recurring, which properties generate the most escalations, and exactly where to add Knowledge Base content to keep your automation rate climbing.

AI resolution rate: what % of conversations fully handled
Average response time: AI vs. human comparison
Total time saved: in hours, per month
Escalation rate: conversations needing human help
Conversation volume chart over time
Per-property performance breakdown
Export to CSV

Analytics

Properties & AI Config

Granular control at every level

Every property has its own AI persona, approval mode, and knowledge base. Fifty properties. Each one set up exactly how you want it.

Per-property AI on/off toggle
Override AI persona, transparency mode, and custom instructions per property
Property-specific codes: door, WiFi, gate, pool, parking
Access codes sent automatically 24h before check-in. Guests who ask earlier get a polite holding response until then.
Check-in/check-out time configuration per property
Office hours: guests notified when team is unavailable
Emergency kill switch: stops all AI immediately

Property Configuration

Mobile App COMING SOON

Your properties in your pocket

VALIRIS is built to be managed from anywhere. The mobile app puts your escalations, conversations, and analytics in your pocket. When something needs your attention, you get a notification. Everything to handle it is right there.

Push notifications for every escalation
Review and reply to conversations on the go
Key analytics at a glance: resolution rate, time saved, escalation count
Full property overview: check-ins, check-outs, guest counts
Included with every plan, no extra cost

ESCALATION

Apt Paris 3ème · Guest needs help with WiFi

Just now

CONVERSATION

"Hi, the WiFi isn't working"

The password is Sunflower2024!

87%

AI rate

saved today

Inbox

Properties

Analytics

Settings

How we compare

Built for the full picture

No other communication tool in the market combines all of these features.

Feature	VALIRIS	Hospitable	HostBuddy AI	SuperHote
AI guest messaging (natural language)	✓ Full	✓ Full	✓ Full	✕ Templates only
PMS integration	✓ Lodgify (more coming)	✕ Replaces PMS	✓ Yes	✕ Is the PMS
Approval workflow / queue	✓ Full	✕	✕	✕
Extras & add-on management	✓ Full	✕	⚠ Partial	✕
Knowledge base / document library	✓ Full	✕	⚠ Partial	✕
AI persona customisation	✓ Full	✕	✕	✕
Per-property AI config override	✓ Full	✕	✕	✕
Escalation system	✓ Full	✕	✕	✕
French language / market native	✓ Yes	✕	✕	✓ Yes
Transparent pricing	✓ Yes	✓ Yes	⚠ Partial	✓ Yes

See plans and pricing →

VALIRIS features: AI automation
built for STR operators.

Replies that read like a person wrote them

Full control, without the micromanagement

Turn guest requests into revenue, automatically

Your AI knows your properties as well as you do

See exactly what your AI is worth

Granular control at every level

Your properties in your pocket

Built for the full picture

Seen enough? Let's get you on the list.

VALIRIS features: AI automation built for STR operators.

Replies that read like a person wrote them

Full control, without the micromanagement

Turn guest requests into revenue, automatically

Your AI knows your properties as well as you do

See exactly what your AI is worth

Granular control at every level

Your properties in your pocket

Built for the full picture

Seen enough? Let's get you on the list.

VALIRIS features: AI automation
built for STR operators.